Terms of service

Our services are intended for businesses and professionals over the age of 18. By using our services, you represent that you have the authority to accept these terms on behalf of yourself or your organization, and that the information you provide is accurate.

When you connect your ad accounts to run an audit, you authorise us to access read-only advertising performance data via official platform APIs. We use this data solely to generate your audit report.

• You retain full ownership of your ad accounts and the data they contain
• We do not make changes to your accounts — read-only access only
• You can revoke our access at any time via your platform settings
• Audit reports are provided for informational purposes; they are not financial or legal advice
• We may retain anonymised audit metadata to improve our diagnostic tools

Active clients receive access to the ADSRUNNER platform as part of their engagement. Use is governed by your Master Services Agreement and these terms together. Where there is a conflict, the Master Services Agreement controls.

• You must keep login credentials confidential
• You are responsible for actions taken under your account
• Any approval queue actions you authorise are binding on the corresponding ad accounts
• You may invite team members within the limits of your engagement
• Access ends when your engagement ends, with reasonable export period

You agree not to:

• Use our services to violate any law, regulation, or third-party rights
• Attempt to access accounts or data not belonging to you
• Attempt to reverse engineer, scrape, or interfere with our platform
• Use our services to send spam, malware, or fraudulent communications
• Resell or white-label our services without explicit written agreement
• Use automated tools to extract data from our website beyond reasonable use

Our website, platform, and content (including text, graphics, code, and designs) are owned by ADSRUNNER GLOBAL MARKETING – FZCO or our licensors. You receive a limited, non-exclusive, non-transferable license to use them for their intended purposes. All rights not expressly granted are reserved.

Content you provide to us — including ad accounts, performance data, brand assets — remains your property. You grant us a limited license to use this content as necessary to provide our services.

Our website and free audit tool are provided at no cost. Managed services and platform access are subject to fees set out in the relevant Master Services Agreement. We reserve the right to introduce fees for currently-free features with 30 days notice.

Our services are provided "as is" and "as available". We do not guarantee uninterrupted access, error-free operation, or specific results. Performance marketing outcomes depend on many factors outside our control, including market conditions, ad platform changes, and your own business operations.

Audit reports and platform recommendations are informational. They are not financial, legal, or business advice. You are responsible for decisions made based on them.

To the maximum extent permitted by law, our liability to you for any claim arising from these terms or your use of our services is limited to the fees you paid to us in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages, including lost profits or revenue.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under applicable law.

You may stop using our services at any time. We may suspend or terminate access if you breach these terms, attempt unauthorised use, or for legitimate operational reasons (with reasonable notice where possible). Termination of platform access does not affect your underlying ad accounts, which remain entirely under your control.

These terms are governed by the laws of the United Arab Emirates as applied in the Dubai Integrated Economic Zones Authority (DIEZ). Any disputes arising from these terms or your use of our services are subject to the jurisdiction of the competent courts of the United Arab Emirates, except where consumer protection laws give you the right to bring proceedings in your local jurisdiction.

We may update these terms from time to time. The "last updated" date at the top reflects when changes took effect. For material changes affecting active clients, we will provide reasonable advance notice. Continued use of our services after changes constitutes acceptance.