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Operating practice

Brand vs non-brand

Brand traffic comes from searches containing your name; non-brand from generic category searches. Separating them is the first honesty test of any search account.

— In practice

Brand clicks are cheap and convert at multiples of non-brand because the customer arrived pre-sold — mostly by everything else the business does. Blending them produces a flattering average that hides prospecting economics: an account reporting 6x blended ROAS may be 12x brand and 1.8x non-brand.

Structure them separately, report them separately, and reserve incrementality skepticism for brand spend in markets where you rank #1 organically.

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